qbaji's Privacy Policy
Your personal information is completely safe with us. Learn in this policy how qbaji collects, uses, and protects your information.
This Privacy Policy ("Policy") applies to all users of the qbaji platform. By creating an account or using any service on this platform, you are considered to have accepted the terms of this Policy. Please read this Policy carefully.
Table of Contents
Information Collection
We collect various types of personal information as needed for registration and operation of services on the qbaji platform. The types of information collected are described in detail below.
1.1 Registration Information
The following information is collected when creating an account:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address (country and district)
- Preferred language and currency (Bangladeshi Taka / ৳)
- Password (stored in encrypted form — never readable in plain text)
1.2 Financial Information
We use the following financial information to process deposits and withdrawals:
- bKash, Nagad, Rocket, Upay mobile banking numbers
- Bank account number and bank name (for bank transfers)
- Transaction history and amounts
We do not store full credit card or debit card numbers. All financial information is transmitted using SSL encryption technology.
1.3 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and operating system
- Time of site access, session duration, and pages visited
- Referral source (where you came from before visiting our site)
Use of Information
Collected information is used only for lawful and clearly defined purposes. qbaji never misuses your personal information.
2.1 Account Management
- Verifying your identity and confirming age (21+ verification)
- Ensuring account security and safe login
- Processing deposits, withdrawals, and bonuses
- Maintaining gaming history and transaction records
2.2 Customer Service
- Providing support via live chat and email
- Resolving complaints and issues
- Sending important service notifications
2.3 Platform Development and Security
- Detecting and preventing fraudulent activity
- Analysing and resolving technical issues
- Conducting analysis to improve service quality
2.4 Responsible Gaming Support
We monitor your gaming patterns to ensure responsible gaming and to provide support when needed. For more details, visit our Responsible Gaming page.
Cookies and Tracking Technologies
The qbaji platform uses cookies and similar technologies to improve service quality and personalise your experience.
3.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure secure browsing. The platform cannot function properly without these.
- Functional Cookies: Used to remember your language preferences, display settings, and similar choices.
- Analytics Cookies: Used to understand site traffic and usage patterns. This information is completely anonymous.
You can disable cookies at any time from your browser settings. However, doing so may prevent some services from working properly.
Sharing Information with Third Parties
qbaji does not sell your personal information to third parties. Information may be shared only in the limited circumstances listed below:
4.1 Service Provider Partners
Limited information is shared with certain trusted service providers to operate the platform. These include:
- Payment processing services (bKash, Nagad, Rocket, Upay)
- Game software providers (only necessary technical data)
- Cybersecurity and fraud prevention services
These partners are required to comply with our privacy standards and may use the information they receive only for specified purposes.
4.2 Legal Obligations
If required by a court order, regulatory authority directive, or valid legal process, we may share the necessary information with the relevant authorities. In such situations, we will always strive to protect the interests of our users.
4.3 Business Transfers
If a transfer of ownership or merger of the company occurs in the future, user information may form part of that process. In that case, we will notify users in advance.
Data Storage and Security
qbaji has put in place industry-standard technical and administrative measures to ensure the security of your information.
5.1 Technical Security Measures
- 256-bit SSL/TLS encryption: used for all data transfers
- Data-at-rest encryption: stored information is kept in encrypted form
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
5.2 Administrative Security
- Only authorised staff members may access personal information
- Regular staff training and privacy awareness programmes
- Rapid response plan in the event of a data breach
5.3 Data Retention Period
Information for active accounts is retained until the account is closed. Even after account closure, certain information may be retained for up to five years for legal, financial, and regulatory requirements. After that, information is securely deleted.
User Rights
Every user registered with qbaji holds the following rights regarding their personal information:
6.1 Right to Access Information
You can find out at any time what information we hold about you. To make this request, email [email protected].
6.2 Right to Correct Information
If there is any error in the information we hold about you, you may request a correction. This can be done through account settings or via customer service.
6.3 Request to Delete Information
After closing your account, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal or regulatory obligations.
6.4 Unsubscribe from Marketing Communications
You can stop promotional emails or SMS messages at any time. This can be done through account settings or via the unsubscribe link in each message.
To exercise any of the rights listed above, email us at: [email protected] — we are committed to always responding promptly.
Protection of Minors
The qbaji platform is intended solely for users aged 21 and above. We do not collect information from minors and do not approve their membership.
Age verification is mandatory at registration. If we learn that a minor is using our platform, we will immediately close that account and securely delete all related information.
A request to parents: if you suspect that your child or an underage family member has been using our platform, please contact [email protected] immediately.
Privacy Policy Changes
qbaji reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will:
- Display a notice on the platform
- Notify registered users by email
- Update the "Last Updated" date at the top of this page
The updated Policy will take effect from the date it is published. Continuing to use the platform after changes are made will be considered acceptance of the new Policy. If you do not agree, you may close your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We take all privacy-related requests seriously and try to respond promptly. Protecting your information is our top priority.
For more information, you can also visit our Terms & Conditions and Responsible Gaming pages.